Cloud Service

• 1. What is Birdfy Cloud?
  • Cloud Storage
  • Cloud Services
• 2. How can I subscribe or unsubscribe to a cloud service?
  • Managing subscriptions on my.birdfy.com
  • Managing Subscriptions in the Birdfy App
• 3. What is the price of each cloud service?
  • Moment Video Recording
  • Collection Storage
  • Bird Recognition
  • Hummingbird Recognition
• 4. What are the features of each cloud service?
• 5. How can I activate my cloud service coupon?
• 6. Which cloud service is my Birdfy compatible with?

1. What is Birdfy Cloud?

Birdfy Cloud is a comprehensive platform designed to enhance your birdwatching experience. It consists of two main components:

Cloud Storage

All Birdfy products support cloud storage, ensuring that every video clip captured by your Birdfy camera is securely uploaded and stored on our servers.

• Standard Storage Duration:
  • For all Birdfy products (except Birdfy birdhouses), video clips are stored for 30 days before being automatically cleared (unless you subscribe to the Moment Video Recording service).
  • For Birdfy birdhouses, video clips are stored for the duration of the current Story. Once the Story concludes, the videos are retained for another 30 days before being deleted.
• Collection Storage:
  • If there’s a video clip you’d like to keep, you can tap the star icon to add it to your Collection, where it will be stored indefinitely.
  • Collection space is limited to 5GB without a subscription. Videos in your Collection are not affected by the standard 30-day retention period.
• Extended Storage Options:
  • To extend the storage duration of your videos, you can subscribe to the Moment Video Recording service.
  • To expand your Collection space, you can subscribe to the Collection Storage service.

Cloud Services

Birdfy offers a variety of cloud services to take your birdwatching experience to the next level. These services are divided into two categories:

• Cloud Storage Services:
  • Moment Video Recording: Extends the length of each video clip and increases the storage duration.
  • Collection Storage: Expands the space available for your saved Collection.
• AI-Powered Services:
  • Bird Recognition: Identifies over 6,000 bird species, tagging them in your recorded videos.
  • Hummingbird Recognition: Specifically designed for Birdfy hummingbird feeders, identifying over 150 hummingbird species.

For more details on these services, visit my.birdfy.com and log in to your Birdfy account.

2. How can I subscribe or unsubscribe to a cloud service?

There are two ways to manage your Birdfy cloud service subscriptions:

1. On my.birdfy.com.
2. Through the Birdfy app on your phone.

Managing subscriptions on my.birdfy.com

To subscribe:

1. Log in to my.birdfy.com.
2. Tap "Birdfy Cloud" on the left menu and select the cloud service you want to subscribe to.
3. Tap "Subscribe" to view detailed pricing for each plan.
4. Select the device to which you want to apply the cloud service.
5. Choose the plan you wish to subscribe to and tap "Select Payment Method". If you have a coupon, you can apply it at this step.
6. Follow the instructions to add your payment method and complete the subscription.

To unsubscribe:

1. Tap "My Subscriptions" on the left menu. Select the subscription plan you wish to cancel, and tap "Unsubscribe" at the bottom of the page.

Managing Subscriptions in the Birdfy App

To subscribe:

1. Open the Birdfy app. Tap the profile icon in the top-right corner to open the side menu, then select "My Subscriptions".
2. The "My Subscriptions" page is divided into three sections:
   1. Section 1: View your current subscriptions. Tap "Learn More" for introduction on each service or tap the subscription card to view plan details and manage it.
   2. Section 2: Scroll down to see a list of all available cloud services.
   3. Section 3: Tap "My Coupons" to view any available coupons.
3. Scroll to the service you want to subscribe to and tap it.
4. Select the device to which you want to apply the service.
5. Choose a plan, tap "Subscribe Now" to add a payment method and complete the purchase.
   1. Note for iOS Users: Prices may be slightly higher due to Apple’s commission, and coupons cannot be applied at this step. It is recommended to subscribe via my.birdfy.com instead.

To unsubscribe:

1. In the Birdfy app, navigate to the "My Subscriptions" page.
2. Tap the cloud service subscription you want to cancel. Avoid tapping "Learn More," as this will take you to the introduction page. Instead, tap anywhere else on the cloud service card.
3. On the "Subscription Details" page, scroll down and tap "Unsubscribe."
   1. For iOS users, please go to Settings > Apple Account > Subscriptions to unsubscribe.

3. What is the price of each cloud service?

To view the pricing details for each cloud service, visit my.birdfy.com. Simply log in to your Birdfy account, and you'll find all the information you need.

4. What are the features of each cloud service?

Moment Video Recording

The Moment Video Recording cloud service enhances your Birdfy’s motion-triggered videos, known as Moment videos. These videos are recorded every time motion is detected by your Birdfy camera and are securely stored in the cloud.

By default, Moment videos are:

• 20 seconds long
• Stored for 30 days before being automatically deleted.

With a subscription to the Moment Video Recording service, you’ll enjoy upgraded features:

• Videos are extended to 30 seconds each.
• Storage duration is increased to 60 days.

This service is perfect for those who want longer videos and more time to review their footage.

Collection Storage

The Collection Storage cloud service expands your Birdfy’s "Collection" storage space.

By default:

• Videos recorded by your Birdfy camera are stored in the cloud for 30 days before they are automatically cleared (unless you have a Moment Video Recording subscription).
• If you find a video you love, you can tap the star-shaped icon to save it to your "Collection," where it will be stored indefinitely.

However, the "Collection" has a 5GB free storage limit. If you need more space, you can subscribe to the Collection Storage service to expand it.

Note:

• The Collection Storage service is separate from your normal video cloud storage, which automatically clears videos every 30 days (without a Moment Video Recording subscription).

Bird Recognition

The Bird Recognition cloud service identifies over 6,000 bird species worldwide.

With a subscription to this service, your Birdfy camera can:

• Automatically recognize bird species visiting your feeder.
• Tag the identified bird species in the corresponding video.

Additional Details:

• This service can also identify other animals, such as squirrels and dogs.
• If you have a Birdfy product with lifetime AI recognition, this service is already included, and no subscription is necessary.
• If you have a Birdfy product with AI by subscription, you’ll need to subscribe to access this feature.
• This service applies to all Birdfy products, except birdhouses, which have their own unique AI recognition logic.

Hummingbird Recognition

The Hummingbird Recognition cloud service is specifically designed for Birdfy hummingbird feeders.

With this service, your Birdfy hummingbird feeder can:

• Identify over 150 hummingbird species across the Americas.

Additional Details:

• If you have a Birdfy hummingbird feeder with lifetime AI recognition, you won’t need to subscribe to this service, as it’s already included.
• If you have a Birdfy hummingbird feeder with AI by subscription, you’ll need to subscribe to enable this functionality.
• The Hummingbird Recognition service is a subset of the Bird Recognition service. All hummingbird species recognizable by this service are already included in the Bird Recognition service. However, it is offered as a standalone service for enhanced accuracy and for users who wish to focus solely on identifying hummingbirds.

5. How can I activate my cloud service coupon?

It is recommended to activate your cloud service coupon on my.birdfy.com.

1. Log in to my.birdfy.com with your Birdfy account. Tap the profile icon in the top-right corner, then select "My Coupons" from the menu.
2. You’ll see a list of available coupons. Select the coupon you want to use.
3. Scroll down and tap "Go to Use", then follow the on-screen instructions to activate the coupon.

Note: Activating a cloud service coupon requires providing your credit or debit card information. This step is necessary for activation but does not incur any charges. Once the coupon is activated, you will be automatically subscribed to the cloud service. If you do not wish to continue using the service after the coupon's free trial, you can cancel the subscription anytime by navigating to My Subscriptions and unsubscribing.

6. Which cloud service is my Birdfy compatible with?

Cloud Service	Compatible Birdfy Products	Note
Moment Video Recording	All Birdfy products except birdhouses	If you own a Birdfy birdhouse (e.g., Birdfy Nest Duo), the Moment Video Recording subscription cannot be applied to your device.
Collection Storage	All Birdfy products
Bird Recognition	All Birdfy products except birdhouses	If you own a Birdfy birdhouse (e.g., Birdfy Nest Duo), you cannot apply the AI Bird Recognition subscription to your device. There's also no need for it, as all Birdfy birdhouses come with built-in lifetime AI bird species and behavior recognition.
Hummingbird Recognition	All Birdfy products except birdhouses	If you own a Birdfy birdhouse (e.g., Birdfy Nest Duo), you cannot apply the AI Bird Recognition subscription to your device. There's also no need for it, as all Birdfy birdhouses come with built-in lifetime AI bird species and behavior recognition.
Netvue cloud services: Continuous Video Recording Essential Detection Outdoor Detection Indoor Detection Intelligent Notification Human Detection	None	None of the Netvue cloud services can be applied to a Birdfy device.