Questions Related to Google Pay

1. I can't make purchases in the Birdfy app with Google Pay. What should I do?
2. How do I cancel or apply for a refund for an order paid with Google Pay?
3. How do I change my subscription plan if I paid with Google Pay?
4. I paid with Google Pay. Can I manage my subscription (upgrade or unsubscribe) in the Birdfy app or on the Birdfy web client?
5. Why can't I subscribe to the same plan a second time with Google Pay?
6. I have multiple Birdfy accounts. Can I make purchases for them with one Google Play account?
7. Why do I get the "OR-HDT-16" error message?
8. Why can't I use my Birdfy coupons when subscribing through Google Play?
9. I switched plans. Why hasn't the new plan taken effect?

1. I can't make purchases in the Birdfy app with Google Pay. What should I do?

Your ability to download apps from Google Play and make in‑app purchases depends on the country/region associated with your Google Play account. Some locations and payment methods are restricted. For details, please refer to Google's official list of supported locations: https://play.google.com/supported-locations/?hl=en-US

If you're having trouble making purchases in the Birdfy app, please check whether your Google Play account is linked to a credit/debit card from a restricted region. If so, you can:

Change the payment card for your existing account
1. Remove the restricted-region credit/debit card.
2. Add a card from a supported, non‑restricted region.
3. Wait up to 90 days for the region change to fully take effect.
Create a new Google Play account
1. Sign out of your current Google Play account.
2. Clear the cache and user data for the Google Play Store app.
3. Sign up for a new Google Play account, and leave the region field empty during registration (if possible).
4. Add a credit/debit card from a supported region to the new account.
5. Open the Birdfy app and try making your purchase using this new Google Play account.

2. How do I cancel or apply for a refund for an order paid with Google Pay?

Due to Google's limitations, Birdfy Support agents are not able to cancel Google-billed subscriptions or issue refunds on your behalf. You'll need to manage your subscription directly through your Google account.

Visit your Google account to manage your subscriptions:
https://play.google.com/store/account/subscriptions
How to request a refund on Google Play:
https://support.google.com/googleplay/answer/15574897?hl=en&sjid=901359720644501897-NC

3. How do I change my subscription plan if I paid with Google Pay?

Due to Google's policies, Birdfy Support cannot modify subscription plans that are billed through Google Pay. To switch plans, please manage your subscription directly in the Birdfy app or through your Google account.

4. I paid with Google Pay. Can I manage my subscription (upgrade or unsubscribe) in the Birdfy app or on the Birdfy web client?

If you paid with Google Pay, some actions must be managed through your Google account, not Birdfy.

What you can do:

In the Birdfy app
1. Switch to a different subscription plan (upgrade/downgrade).
In your Google account
1. Switch to a different subscription plan.
2. Cancel your subscription.
3. Request a refund (where eligible, via Google).

What you cannot do:

In the Birdfy app
1. You cannot cancel your subscription.
2. You cannot request a refund.
On the Birdfy web client
1. You cannot switch plans, cancel, or request a refund for subscriptions paid via Google Pay.

For details, see Google's official guides:

Visit your Google account to manage your subscriptions: https://play.google.com/store/account/subscriptions
How to request a refund on Google Play:
https://support.google.com/googleplay/answer/15574897?hl=en&sjid=901359720644501897-NC

This is a limitation set by Google: for a given product type, only one active subscription is allowed per Google account. If you need to purchase the same plan again, please subscribe through the Birdfy web client instead: Birdfy web client.

Please also note: If you use two phones with different Google Play accounts, it is technically possible to subscribe to the same cloud service plan twice in the Birdfy app. However, this will waste the second payment, because the Birdfy app cannot recognize that two different Google Play accounts have each made the purchase. Your Birdfy account will still only have one active subscription for that cloud service plan.

6. I have multiple Birdfy accounts. Can I make purchases for them with one Google Play account?

For a given product type, Google only allows one active subscription per Google account. Because of this limitation, we strongly recommend managing purchases and subscriptions through the Birdfy web client instead: Birdfy web client.

7. Why do I get the "OR-HDT-16" error message?

The "OR-HDT-16" message is a Google Play billing error. For troubleshooting steps and possible solutions, please refer to Google's official community guide for the "OR-HDT-16" error code: https://support.google.com/googleplay/community-guide/299835029/how-to-solve-or-hdt-16-error-code?hl=en

8. Why can't I use my Birdfy coupons when subscribing through Google Play?

Because of Google's billing restrictions, Birdfy coupons can't be applied to subscriptions purchased via Google Play. To use your Birdfy coupons and get a better price, please subscribe through the Birdfy web client: Birdfy web client.

9. I switched plans. Why hasn't the new plan taken effect?

Due to Google's subscription rules, your new plan will only take effect after your current plan expires. Until then, you'll stay on your existing plan. If you want the new plan to start as soon as possible, you can cancel the current Google-billed subscription and then re-subscribe via the Birdfy web client: Birdfy web client.