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  • General Troubleshooting

    • General Troubleshooting

    1. Why can't the device be turned on?

    I. Low Battery

    The camera may not power on due to low battery. Please fully charge the device and try again.

    II. No Status Light

    If there is no light at all, use the included ejector pin to poke the reset hole located next to the power button. Make sure the camera is disconnected from the solar panel or charger before rebooting. After rebooting, try turning the device on again.

    If the issue persists, please contact our support team at support@birdfy.com.

    2. Why doesn't the blue light flashing when the power button is pressed twice?

    I. Device Not Powered On

    Press and hold the power button for 3 seconds to turn on the camera. A solid blue light should appear. Then, double press the power button to enter Wi-Fi configuration mode. The status light should begin flashing blue.

    II. Reboot Required

    If the device still doesn’t enter config mode, use the included ejector pin to poke the reset hole located next to the power button. Make sure the camera is disconnected from the solar panel or charger before rebooting. Then try double pressing the power button again.

    If the issue persists, please contact our support team at support@birdfy.com.

    3. Why does the device fail to connect to Wi-Fi after scanning the QR code?

    I. Wi-Fi is Not 2.4GHz

    Please note that our camera only supports 2.4GHz Wi-Fi.

    II. Unsupported Router Security Mode

    The camera does not support WPA3 encryption. To check or change your router settings:

    1. Log in to your router admin page.
    2. Navigate to the Wireless section.
    3. Go to Security Settings.
    4. Select a mode like WPA2 or WPA/WPA2 mixed, and avoid WPA3.

    III. Incorrect Wi-Fi Password

    Double-check that the password you entered is correct and case-sensitive. Be mindful of special characters or accidental spaces.

    IV. Unstable Wi-Fi Connection

    Place the camera closer to your router. Restart your router and try the connection process again.

    V. Router Compatibility Issue

    • Sometimes, the device fail to connect to Wi-Fi due to router compatibility issues. To test this, try using a mobile hotspot. You’ll need two phones for this test:
      • Phone A: Enable its 2.4GHz hotspot. On iPhones, toggle on the "Maximize Compatibility" option to ensure the hotspot broadcasts at 2.4GHz.
      • Phone B: Connect to Phone A’s hotspot. Open the Birdfy app and tap the + icon to add a new device. Let the Birdfy camera connect to the hotspot.
    • If the camera connects successfully using the hotspot, the issue is likely with your router. In this case, try creating a guest network on your router and connecting the camera to that network.
    • Example: How to Create a Guest Network on an Eero Router
      • Get the official Eero app from the App Store or Google Play
      • Sign in using your registered Eero account credentials.
      • In the app, tap on Settings.
      • Find and select "Guest Network" or "Guest Wi-Fi".
      • Toggle the switch to turn it on.
      • Set network name and password.
      • Tap "Save" or "Apply" to activate the guest network.

    4. Why does the device fail to connect to the server after successfully connecting to Wi-Fi?

    I. Router Compatibility Issue

    • As described above, try connecting the camera using another phone’s mobile hotspot.
    • If the camera connects successfully using the hotspot, the issue is likely with your router. In this case, try creating a guest network on your router and connecting the camera to that network.

    5. Why is the live feed not loading?

    I. Restart the App and Camera

    1. Close and reopen the Birdfy app.
    2. Power off and on the camera.

    II. Camera Disconnected from Wi-Fi

    1. Check if other devices can access the internet using the same Wi-Fi.
    2. If not, restart your router and try again.

    III. Weak Wi-Fi Signal at the Camera

    1. Move the camera closer to the router.
    2. Consider using a Wi-Fi extender or booster. Alternatively, connect the camera to a different Wi-Fi network or a mobile hotspot.

    IV. Phone Has No Internet Access

    1. Ensure your phone is connected to the internet.
    2. Grant the Birdfy app network permissions.
    3. Try:
      • Refreshing the device list (pull down to refresh on the app homepage).
      • Switching between Wi-Fi and mobile data.
      • Using another phone to access the live feed.

    V. Camera Is Powered Off

    1. Press and hold the power button for 3 seconds to turn it on.
    2. If it doesn’t respond, charge the camera and try again.

    VI. Router Compatibility Issue

    • As described above, try connecting the camera using another phone’s mobile hotspot.
    • If the camera connects successfully using the hotspot, the issue is likely with your router. In this case, try creating a guest network on your router and connecting the camera to that network.

    6. Why did the device firmware upgrade fail?

    If the firmware upgrade fails, please follow these steps to troubleshoot:

    I. Check the device's battery level and network connection:

    1. Open the Birdfy app and navigate to the livestream page. Ensure the battery level is above 30%.
    2. Once the livestream loads successfully, return to the settings page and try the firmware update again.

    II. Try a different network:

    1. If the issue persists, connect the device to another Wi-Fi network or your phone’s mobile hotspot, then attempt the update again.

    7. My camera is offline—how do I fix it?

    If your camera goes offline or fails to stream, try these steps:

    1. Please make sure if the camera battery still has power.
    2. Check your Wi-Fi connection: Verify that your home Wi-Fi is working properly and attempt to reconnect the camera to your network.

    If the issue persists:

    1. Please ensure that the device is not charging.
    2. Use the provided ejector pin or a paperclip to press the reboot hole and completely power down the camera.
    3. Press and hold the power button for 3 seconds to restart the camera.

    8. Why are there so many false event alarms?

    False alarms are typically caused by the Passive Infrared Sensor (PIR sensor) being triggered unnecessarily. The main factors contributing to false alarms include:

    • Rapid changes in ambient temperature.
    • Sudden changes in strong light.
    • Large airflows.

    To minimize false alarms, please avoid installing the device in the following locations:

    • Near air conditioner outlets where the fan blows directly.
    • Near ventilation openings.

    Instead, install the device in a shaded area to avoid exposure to strong light and reduce the likelihood of false triggers.

    9. Why aren't Moment videos loading？

    I. Weak Network Signal

    1. Try restarting the camera and your router.
    2. Move the device closer to the router to improve signal strength and stability.

    II. Router Compatibility Issue

    1. Try connecting the camera using another phone’s mobile hotspot.
    2. If the camera connects successfully through the hotspot, the issue is likely related to your router. In this case, try creating a guest network on your router and connect the camera to that network.

    10. Why isn't motion detection working?

    I. Check Notification Settings in the Birdfy App

    Go to Birdfy App > Settings > Moment Settings:

    1. Cooldown Time: This setting controls the interval between motion detection alerts. For example: If set to 5 minutes, the camera will wait 5 minutes before sending another alert, even if additional motion is detected during that time.
    2. Sensitivity: Adjust the detection sensitivity using a slider (e.g., 0%–100%) or preset options like Low, Medium, or High. For maximized motion detection, set it to 100% or select “High”.
    3. Notification: Ensure that notifications are enabled. Do not select “Never” as the notification preference. Make sure “Do Not Disturb” is turned off or adjusted appropriately.

    11. Why are videos recorded but no notifications received?

    This issue occurs when the camera successfully detects motion (visible under the Moment tab in the Birdfy app), but your phone does not receive any notification alerts.

    Try the following solutions:

    I. Check Notification Settings in the Birdfy App

    Go to Birdfy App > Settings > Moment Settings > Notification: Ensure that “Never” is not selected and remove the filters set in "Do Not Disturb".

    II. Check Notification Settings on Your Phone

    You may have accidentally disabled system notifications or app-specific alerts.

    1. For iPhone (iOS): Go to Settings > Notifications. Scroll to the Birdfy app and ensure:
      1. Allow Notifications is enabled
      2. Alerts (Lock Screen, Notification Center, Banners) are turned on
      3. Show Previews is set to Always or When Unlocked
    2. For Android: Go to Settings > Apps > Permissions Manager > Birdfy
      1. Ensure Notifications are allowed
      2. Check that alert styles (banner, sound, vibration) are enabled

    III. Check Battery-Saving Settings on Your Phone

    Battery-saving modes can restrict app background activity, including notifications.

    1. For iPhone (iOS): Open Settings > Battery
      1. If Low Power Mode is enabled (the toggle is green), switch it off
      2. Disabling Low Power Mode restores normal app behavior, including notifications
    2. For Android: Swipe down to open the Quick Settings Panel
      1. Look for Battery Saver or Power Saving Mode
      2. If enabled, tap to disable it
      3. On some devices, long-press the icon to access detailed settings and turn off optimizations for the Birdfy app

    12. Why is the duration of the Moment video shorter than 20 seconds?

    I. Weak Network Signal

    1. A weak network signal can cause the upload speed to lag behind the video recording speed, resulting in some video data being discarded.
    2. To address this, you can:
      1. Reduce the recording resolution to lower the bitrate and alleviate bandwidth pressure.
      2. Move the recording device closer to the router for better Wi-Fi reception.
      3. Upgrade your Internet plan if necessary.
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