Shipping Policy
Shipping Country/Region
We can ship to the following countries,
- United States (except Alaska, Guam, Hawaii, Puerto Rico, Armed Forces Americas, Armed Forces Europe, Armed Forces Pacific, Virgin Islands)
- Canada
- Australia
- New Zealand
- Asia: Hong Kong SAR China, Japan, Malaysia, Philippines, Singapore, South Korea, Taiwan, and Thailand
Shipping Policy
| Shipping to | Product | In Stock Shipping Time | Pre-order Shipping Time | Shipping Fee |
|---|---|---|---|---|
| United States (we do NOT ship to PO BOXES or APO) | All products on birdfy.com | Standard Shipping: 3-7 Business Days Express Shipping: 1~3 Business Days | Refer to the date shown on the product page | Standard Shipping: Free Express Shipping: $10.00 USD |
| Canada | Birdfy Feeder & Birdfy Feeder 2 Partial Variants | Standard Shipping: 10-15 Business Days | Refer to the date shown on the product page | Calculated at checkout |
| Asia | Birdfy Feeder & Birdfy Feeder 2 Partial Variants | Standard Shipping: 15-20 Business Days | Refer to the date shown on the product page | Calculated at checkout |
| Australia & New Zealand | Birdfy Feeder & Birdfy Feeder 2 Partial Variants | Standard Shipping: 15-20 Business Days | Refer to the date shown on the product page | Calculated at checkout |
Order Tracking
Upon successfully placing your order, you will receive an Order Confirmation email containing all your order details for your review.
Once your item has shipped, you will receive a Shipment Notification email that includes your order number, shipping information, and package tracking number. You can track your order and shipping and handling information here.
Any updates regarding order modifications, refund processing, or shipping will be communicated to you in real-time via email as well, so please keep an eye on your inbox. Note: If you still cannot track your order, please contact our customer support to check it.
Terms & Risks
You are responsible for making sure of the correctness and accuracy of your address. We might not be responsible for any loss due to the incorrect address or a fraudulent transaction. Generally, orders that have been shipped out cannot be canceled. If you want to cancel the order(s) that has/have been dispatched, you will be responsible for the shipping charges. Birdfy is not responsible for any duty or charge. When the products are delivered, you are responsible for checking that the order is complete and undamaged. You need to check the products carefully for any damage before you sign for delivery. If there is any damage, you have the right to refuse the delivery and let the delivery person know the reason for the refusal. If you have any questions about your orders, please contact our support team - support@birdfy.com. We are here to help!
