Troubleshooting

• 1. Why doesn't my fountain work in sunlight?
• 2. How do I troubleshoot water leakage problems?

1. Why doesn’t my fountain work in sunlight?

1. Solar Power:
   • The pump requires direct sunlight to generate enough power. Ensure the solar panel is not shaded or obstructed in any way.
2. Water Level:
   • The pump needs an adequate water level to operate. If the water is too low, the pump won’t work even with sufficient sunlight.

Steps to Fix It:

1. Add more water if the level is too low.
2. Reposition the fountain to ensure it receives direct sunlight.

2. How do I troubleshoot water leakage problems?

• Check the hole in the middle of the basin to see if a sealing ring is properly installed.

  • If a sealing ring is present:
  
  • If a sealing ring is missing: Please contact support to obtain a replacement.
  

• Flip the basin over to check if the fountain is securely tightened. If it’s loose, firmly tighten it using more force.

  

• For a step-by-step guide, refer to the following tutorial video: