Troubleshooting

• 1. My camera detaches easily from the camera compartment and cannot be secured, what should I do?
• 2. My camera keeps going offline. What should I do?

1. My camera detaches easily from the camera compartment and cannot be secured, what should I do?

Possible Causes:

1. The magnet in the upper part of the camera compartment is not installed correctly.
2. The magnet lacks sufficient pull force.
3. The camera clips are damaged or broken.

All three issues are hardware-related. Please contact support@birdfy.com for assistance and a replacement.

2. My camera keeps going offline. What should I do?

If your camera frequently goes offline, the issue is likely related to Wi-Fi signal strength. Several factors can affect the signal, such as the distance between the router and the camera, obstacles in between, or interference from other devices.

Here’s a checklist to help you troubleshoot and improve connection stability:

1. Check Your Router Placement
   1. Place your router near the center of your home to ensure even signal coverage. A router placed in a corner or against a wall may lead to weak signals in some areas.
   2. For best performance, keep your router 1–2 meters (3–6 feet) above the ground. Avoid placing it on the floor, where signals can get blocked by walls, furniture, or flooring materials.
2. Optimize Camera Placement
   1. For a strong and stable connection, place your camera within 10 meters (30 feet) of the router, ideally with no more than 1–2 walls in between.
   2. Position the camera and router at similar heights (1–2 meters above the ground) to improve line-of-sight signal transmission.
   3. The metal housing of Birdfy Feeder Metal may block signals. We recommend adjusting the feeder so the camera lens faces toward the router for better connectivity.
3. Reduce Obstacles and Interference
   1. Thick walls, metal doors, and large furniture can weaken or block Wi-Fi signals. Try repositioning the feeder to minimize obstructions.
   2. Keep your router away from potential sources of interference like microwave ovens, Bluetooth speakers, and other electronic devices. These can disrupt the signal when active.